M Hussain

Review of Jaguar Cars Ltd

Bought a vehicle of Lloyds, general sales process ...

Bought a vehicle of Lloyds, general sales process went well but forgot to put one of the mats and the car.

Sale was all done over the phone and over the next few weeks I could see that there was a lot of stone chips to the front bumper, rear bumper had several scratches that were not the easiest to see at first due to the colour being black (only 600 miles done approx). Lloyds agreed and repaired these 2 bumpers. I was very grateful.



Now i understand, it was a few months into ownership (only done 1600-1700 miles), but when there is clear evidence of bad repainting with cracking, dimples and mismatching thickness , there is goodwill and respect that should be honoured by the dealership. I did offer to pay and have an independent engineer s report done on it, but the director still said he has no obligation to do anything legally.

I have had several people tell me and inform me that there is issues with paint and this is embarrassing. A repaint costs a very high price and this is not something economical to do.

This has left me in a difficult position and I can do nothing but for any future buyers, i do not recommend this branch. What sort of Major dealer (BMW/Mini branch next door) brings in stock that has had a fully body repaint of poor quality previously)?

Thanks