4 years ago

I had a very bad customer service experience at No...

I had a very bad customer service experience at North Bethesda Market apartments (Whole Foods app). I made an appointment to view the apartments few days in advance. When I showed up today, a little late because I spend good 15- 20 min looking for the leasing office which is not clearly marked and not easy to find, the girl at the leasing office informed me that they are not taking any walk ins anymore because it is 30 min before they close the office at 4 pm. Well, she did not know that I had an appointment. When I informed her that I did have an appointment she said that I am too late! It is just an unheard off treatment for prospective renters of their apartments. I have not experienced anything like that before anywhere. I am not coming back because if they treat prospective customers like that I can only imaging what they do to tenants. I do not recommend this place to anybody.

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