Michael Greene

Review of GoPro

I purchased a GoPro Silver for my teenage son s bi...

I purchased a GoPro Silver for my teenage son s birthday and gave it to him on December 4th. The device malfunctioned from the beginning (kept turning itself off after a few minutes). Go Pro technical support diagnosed the issue (device was shipped with a bad battery). They said we would receive a new device in 3-5 days. We waited a week and the battery never arrived. I called Go Pro again and they apologized saying that something happened at the warehouse . They said they would ship a battery using two day express delivery and that they would email me a receipt with a tracking number. I received the receipt, but the tracking number field was blank. Another week transpired and we still have not received the battery. It is now December 22nd and we do not have a replacement battery. My son is distressed as he still has been unable to use his birthday gift. This company is either incompetent or dishonorable or both.