I lived in a large apartment complex where they we...

I lived in a large apartment complex where they were called in to take care of some raccoons living in the attic above upstairs neighbors above and adjacent to us. You'll understand why I feel qualified to leave this review as you continue. John from Batzner was dispatched and surveyed the area and set traps. He caught a female overnight who was so severely injured in trap, she had to be euthanized. The male, caught the next day was released, and it was stated that there were no other raccoons or nests found. Several days later, I heard the chatter of a small raccoon in vent above my bathroom. I called maintenance who came in and rescued a tiny, desperate raccoon cub. No idea if there were more that didn't make it, but I emailed and called office leaving messages in off hours in hopes that they would get someone up there to verify they had all been rescued and taken to humane society. Point is, this shouldn't have been overlooked, and the take away is you need to hire someone in this job that actually cares about the outcome- especially from that of the wild animals perspective. After all, they are just looking to serve the same basic needs we have.