On the surface Sunnyvale Toyota brands itself as "...

On the surface Sunnyvale Toyota brands itself as "a dealership that prides itself in customer service and getting the consumer the best price". They say things like "we give you the lowest price upfront and if you come back another day the price will not change".

Well let me tell you, they don't mean any of it. Branding isn't supposed to just be a marketing gimmick guys, it's who you are. And obviously some of your dealers and managers don't really believe it. I came in on two separate occasions with the prices dramatically changed for my trade in and the new car.

The first dealer actually seemed like he cared, where as the second one was aggressive and slimey.

Capitol Toyota gave much better service and a better "lowest price".