Shipping costs on small parts are extremely high a...

Shipping costs on small parts are extremely high and often cost more than the parts themselves. Perhaps it's the high cost of inventorying so many parts. OK then, I can accept that and yes, they shipped the parts quickly. Unfortunately, one was the wrong part. Called Customer Service and got message that they weren't taking calls - to send an email instead. I sent three emails, no response to any.

Reordered correct part (to this day 3 months later, still have not gotten credit for the initial incorrect part or shipping). However it took two more shipments to get the correct parts and they charged me the same high shipping costs for both shipments. Again tried calling - same message to send email instead. And again, two emails were sent and no response. So far, total of seven attempts to contact them, with no response to any. Getting the picture yet?

Bottom line is that any efforts to contact Customer Service seem to fall off the end of the earth. "Bob from eReplacementParts.com" is happy to send frequent emails touting offers, ease of getting parts, and bragging about great service. Problem is that "Bob" is not happy to pick up the stinking phone or to give emails the courtesy of a response. Five stars for availability of parts and ease of ordering, but the complete failure to communicate or correct errors kills that rating and they get one star for being an imposter merchant, happy to take your order - with exorbitant shipping costs and a complete void in the customer service category.

I waited to post this review, to be fair to the merchant and give them time to correct the situation, but nothing has changed because they continue to be unresponsive. They seem to respond to negative ratings with the same insincere BS boilerplate; "we are sorry to hear... - we pride ourselves on service..." reply. Look at all the negative one-star reviews - same BS reply. So let's see what happens now... I'll bet its the same identical reply.