I been there with my 9 years old son yesterday. he...

I been there with my 9 years old son yesterday. he got stuck at the start so I tried to help him... a rude stuff with bard yelled at me to get down right now and would not listen just yelled... My son panicked even more and I did not enjoyed it being yelled at so we had to leave. The place is indeed amazing and most staff I met was polite and helpful but sure yelling people does not bring any good name to the place. It's ok to make mistakes they even have a yellow and red card rule but certainly not yelling. You cannot make a complaint so I will have to use any place I see in the net. So watch out for the rude guy with bard, I could not get the name.