I purchased a diamond from Brilliance last spring ...

I purchased a diamond from Brilliance last spring for over 11,000 dollars. After several weeks, when I was still not able to get any information as to when I might get the diamond, I cancelled my order. Then, I never could get the refund processed. I was put in touch with the COO Jonathon, who kept promising me that my refund would be forthcoming and at one point even said it had been processed on my credit card. Still, no refund was ever processed through my card. He then told me he had to do a "test refund" for a small amount before he could process the real refund, the first time in my life I've ever heard of such. (The "test refund" came through after several days) When I checked online reviews, I saw that some other customers had similar experiences dealing with this company. Finally, I turned the matter over to Chase, and let them dispute the charges, and I got my money back that way. I'm not sure I ever would have gotten the refund were it not for Chase taking action. It was a very stressful situation which dragged on for weeks. I would definitely not recommend doing business with this outfit.