My wife and I called for reservations at 7:00pm on...

My wife and I called for reservations at 7:00pm on a Saturday night. We arrived at 6:45pm and the hostess said our table was not ready and we should have a drink at the bar. We sat down at the bar and the first thing we noticed was that the bartender was not very friendly. My wife and I talked until 7:20pm and then wondered why no one had gotten us to sit at our table. I walked up to the hostess and asked why they had not gotten us and she said, oh Im sorry. Right this way . She sat us down at a table for two by the fireplace. The first thing I noticed was a bright light from the ceiling shining down on us. I asked if they could dim the light and they said no. This light was bright enough to be annoying. Our waiter was average. Also the air conditioner was not working properly and as a result, we were sweating and felt very uncomfortable, but nobody apologized to us for the inconvenience Overall I felt the staff did not go above and beyond to make our experience a pleasant one. I believe customer service is the key to a successful business. I will say the caviar appetizer was to die for. The meal itself was average but not worth the cost. A little pricey. It s a shame they are loosing their chef. Having grown up in downtown Charleston most of my life, I enjoy going to the many wonderful restaurants we have. Years ago McCrady s was our favorite restaurant in Charleston, but now there are so many excellent choices that I will save my money and go to Hall s Chophouse where they know how to treat a customer.