Before i paid my deposit i confirmed that i would ...

Before i paid my deposit i confirmed that i would be able to book at my desired location. When it was close to my vacation date i called to see why i haven't received my confirmation. They lied and said that they have been trying to contact me for 3 months to let me know that their was a problem with the dates i selected. So i went forward with trying to change my dates. I was then wrongfully informed that i couldn't book at the desired location. I kept trying to point out the fact that how was that even possible when i was booked there previously and the only issue was the date. The CSR was very rude to me and stated since i couldn't understand simple things that she is telling me that they would just refund me. I told them fine i would actually like my refund since i no longer want to do business with them. This was in july 2019 it is now 12/1/19 and i still haven't received my refund. I have called on 4 different occasions to check on my refund with no positive results. I would highly recommend avoiding doing business with this company by any means. I really feel like i was scammed.