Sherry Fong

Review of InterContinental San Francisco

We were disappointed that the pool was closed but ...

We were disappointed that the pool was closed but was told we would get a room on one of the top floors. When we checked in she said she could only give us a room on the 12th floor facing the street. The room and view was beautiful. Starting @1:00 am and every hour till 5:00 am we were awaken by screaming sirens from the fire department. My husband is a light sleeper. He is a light sleeper and was miserable and tired the next morning. We were there to celebrate his belated bday and our anniversary. The hotel came highly recommend by a friend and a patient. My husband was very upset with my choice of hotels, given we live in San Francisco and have many choices. When we told the front desk what had happened they just said sorry and smiled and gave us a card to book with them directly because they never promise customers upper floor rooms. How does that solve the issue? My husband never wants to return, I had wished they would invite us back guaranteeing a quiet room to make up fir the horrible experience. But I guess they don't need the return business.
Do not recommend if you are not a deep sleeper and enjoy sirens waking you out of deep sleep. However, the view and room is beautiful and clean. Bring clothes pins if you like to sleep in past sun rise because the shades don't close all the way and the windows are very large.