I booked a reservation with this business in Novem...

I booked a reservation with this business in November 20th, 2016 for a catamaran boat for a group of 10 people. This reservation was for my birthday which is January 31st. They processed a $150 USD booking fee to reserve a catamaran not including foreign transaction fees for the reservation date of January 31, 2017. We arrived on time on said date only to find out our reservation had been CANCELLED without our knowledge and no refund was processed. So 10 people were at the physical location of this business expecting to enjoy an exciting adventure only to find out that our boat had been cancelled and there was no other available boat to get on.

I'm writing this review not to bash this company because the boat was cancelled, I understand things happen, but because it was cancelled without our knowledge with no prior contact and no refund. Needless to say the entire experience was very unprofessional. I don't feel like any of the representatives really cared about the issue nor did they seem to make a valid effort to correct their mistake. Not to mention it was my birthday and I had 9 other people who came a long way to spend this day with me. It was extremely frustrating and I must emphasize the lackadaisical attitude the employees gave me.

I would NOT recommend Jammin' Catamaran cruises. Their business practices are very unsavory and off-putting and we came a long way for this experience only to be sorely disappointed. I would strongly recommend you stay away from Jammin' Catamaran Cruises. I would highly emphasize a different business that respects the time and money of their customers especially foreigners.