K

Would do zero stars if possible. My boyfriend and ...

Would do zero stars if possible. My boyfriend and I applied to a home last Tuesday, December 3rd. We were told by the realtor it would typically take 48-72 hours. By Friday we hadn t heard anything so figured we d reach out. My boyfriend tried calling the realtor and there was no answer. Later that day he sent him a text, still no answer. We figured we d give it the weekend so by Monday morning 12/9, he tried calling again, AGAIN no answer. He then emailed and texted, and nothing. So then I tried calling because he didn t have my number saved, and sure enough, he answered. I told him who I was and that we really just want an answer on our application because we are moving out of our apartment in a month, and he said oh yeah yeah, I m actually on the phone with my boss right now, he s going to reach out to you this afternoon . 3pm, then 5pm rolls around and nothing. So I call him, no answer. Left a voicemail. During all of this, we tried calling the company s phone number COUNTLESS times, no answer and voicemail was full. Tuesday morning, STILL NOTHING. No answer, no reply to my voicemail. I tried calling at 12:00 and surprisingly enough, he answered. I told him we need an answer, and that I noticed the house was now not even on the market anymore. He laughed and said really? Wasn t aware of that . He then said you should move on with a different house . And he also said a few days ago his boss had some concerns about our credit.

If that s the truth? WHY wouldn t he call us and tell us so we could move forward with a different house instead of PURPOSELY ignoring all of our calls.

This was the worst service I ve EVER experienced and feel we deserve our $90 in application fees back because the only reason we ever got an answer is because we didn t stop reaching out. I feel we were treated with zero respect and the whole thing was very sketchy and very frustrating.

Comments:

No comments