Took more than 15 days to unlock an iphone 6 with...

Took more than 15 days to unlock an iphone 6 with no success. They couldn't come forward as a professional and say we couldn't unlock this phone.

Also, not customer friendly service and communication; they didn't return my calls and I have to go to the site for update. I got my money back after 15 days. We were refered to them by Best buy Manager who sold the phone to my wife and didn't mention to her that the phone was locked to Bell.