Virgilio

Review of SIXTY PORTUGAL

SERIAL SCAMMERS in Sixt's Lisbon Central location!...

SERIAL SCAMMERS in Sixt's Lisbon Central location!

I picked up a premium car on Thursday at the Sixt Center location. I was told I could bring the car back anytime Sunday as long as it was within 1hour of the dropoff time. Unfortunately, when I bring the car back, the store is closed despite being in working hours. Their website, google maps, and the sign on the store window all say they're open 8 am to 8 pm. But the truth is that they're never there. I tried to call their number and sent an email. But no one replied. Since there was no one to leave the car keys and no self-drop box, I was forced to keep the car one more day.

The day after I took an hour off from work and tried to return the car again. Unfortunately, despite it being at 1.20 pm, no one was there, and I had to return home with the rented car. Unable to drop it off I was forced to keep it for two extra days. When I got home I sent an email and tried to call a couple more times to ask how to get rid of the car, but nobody replied.

Finally, they sent me an email asking for the car to be returned. It was sent within 2 minutes of me being 48hr overdue. I ran there to drop the keys and explain how I tried to return the car twice before and that I had no intention to pay for the extra time. Their reply is that they're running a limited schedule and only accept returns if you call them to schedule. Too bad nobody replies to the phone number provided. They even had prepared images of the security camera to argue how my attempts were 6 minutes over the 1hour policy.

This was clearly a setup. It starts at pickup: they act super chill saying you can return the car whenever. Then, they make it impossible for you to return the car by being closed during official business hours. They perpetuate this by not replying to the phone and emails. It ends when, after they extracted a couple more days of forced rental fees, they get in touch with you to ask for the return.

It's just horrible when businesses prey on individual consumers. Clearly, I don't have the resources to pursue legal action also because I don't speak the local language.