Jacky Ip

Review of Town & Country BMW

First time buying a vehicle from PFAFF Town and Co...

First time buying a vehicle from PFAFF Town and Country and it was an excellent experience. From start to finish, George Li was very thorough in explaining the features of the vehicle and extremely patient with my infinite number of questions. Along with his Sales Manager Lance, they tried to get me the best trade in along with a great deal on the new purchase. I couldn't have asked for a better team. I've dealt briefly with Lance before in a different dealership. This time when I stepped foot into Town and Country, not only did he recognize me but he also addressed me by name....and this was like 6 years ago...now that's exceptional customer service. And it doesn't just end there, the after care service is just as great. After I picked up my car, I continued to have questions for George and he is always responsive and continues to give me great advice. I look forward to working with George and Lance again when I come back for another vehicle.