Michael Murphy Review of Superstition Springs Chrysler ...
Terrible service department. Brought my jeep in fo...
Terrible service department. Brought my jeep in for a check up for a cross country trip. Was told I needed new front breaks and they would machine the rotors. This was to cost 286.90 and would take 2 hours. Sheri was the service rep on my car. Between 1230 and 100 I got a call that said they have to put new rotors on and it was going to be 407.00 now. When I said I thought they were going to machine them. She acted like she never said anything about it in the quote. When I brought up exactly what she said. She responded with, well your rotors are too thin we need to replace them. So I said fine. Several hours past without hearing anything. Finally I called and couldn't get a hold of Sheri so they said they would have her call me. 45 minutes later she calls and said they just sent it down to check for the "small oil leak " they found in the inspection. She said she would know something in a few minutes. An hour and a half later, 6 hours after I dropped it off, (it was supposed to only take a total of 2 hours) she finally calls me and says they found 4 leaks and it would cost 1500 on top of the 407 to replace the front breaks. I declined and went to pick up my car. There I talked with a couple that had a oil change and wind shield wipers replaced. After the service they left and had to come back because they noticed the wind shield wipers they paid for were not replaced!! I do not trust this service department, and will never bring my jeep back! I have found no fluid of any kind on the ground after my jeep has been sitting, and notice nothing to indicate a leak. 2 months ago I had the oil changed and there was no mention of anything leaking. Terrible department, not trustworthy, and you would think they would call and give updates when they keep your car 4 hours past the 2 hour time frame they said they would be done in.
**update** got to Kentucky and took my jeep go the jeep dealership here had them check it out. They found the rear pinion seal was starting to leak just a little and quoted me $206 to fix. Proof that heggs jeep at auto park in mesa,Az was trying to bend me over the barrel and screw me over.
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