Lisa walker

Review of Westin Crown Center

Our stay was ok, not great. When we got there at 4...

Our stay was ok, not great. When we got there at 4:10 for 4:00 check in, our room was not ready. We were told they would call us when ready. Not ideal in the time of COVID or with two young children to just be sitting in the lobby. At 4:30 our room was ready. One of the hand sanitizer stations was out, again not great in COVID. The toilet in our room broke and wouldn't stop flushing. We tried to call the desk, the phone in the room didn't work. We ended up waiting two hours until someone came to fix it. I would give a lesser of a rating, but we used our rewards card to book the room, so it was free.