I got charged for extra services that I was not in...

I got charged for extra services that I was not informed about and also had the extended maintantence. The worst part is that they couldn t locate my keys after the work was done. The car was parked out of the service area (with no cameras in view) with my car keys in the vechile! I got called saying my car was done at 9:30am and were trying to tell me they just finished it and it just got there. It was 11:15am when I arrived trying to pick up my car. They didn t even update the oil sticker for the next oil change. Horrible expience. Cancelled the plan.