We were in New Orleans for a college visit and sta...

We were in New Orleans for a college visit and stayed at this hotel rather than the Hyatt Regency because of the proximity to great places to eat. The valet and baggage attendant staff were all very courteous and kind. The valets, baggage attendants and the location are why they get 2 stars. The staff at front desk were disinterested to say the least - and rude at worst. There was no effort to smile or welcome us at all. Lots of eye rolling and sighs. This was at the IHC Club check in section. That, my friends, was just the beginning! Saturday morning at 3a the fire alarm went off and we all evacuated. There were no clear instructions communicated via the staff once outside. We were outside with other guests for 10 minutes and no one came outside to say we can go back in. No fire trucks showed up, no police cars. Nothing. It was a chilly morning so some of the guests started filing back inside and at that point a few came out and said we can go up - it was a false alarm. Lots of uncertainty and confused looks, people slowly went in the lobby and the security guard I guess? Says - it was a false alarm - some joker sprayed the fire extinguisher in the hallway. Again - no announcements or communication from management at all. Everyone was told to go back to their rooms via other guests. Then the alarms kept going off all morning. From 3a - 8:30a. Wreaking havoc on our kids and causing panic every time. NO messages from manager/staff - just what sounded like a recording saying disregard - false alarm. No one slept a wink. When the sun came up there were no apologies - no courtesy coffee or an courtesy communication at all about the repeated incidents. No demonstrated concern whatsoever. That made it the worst place I ve ever stayed. Absolutely no concern for your guests. And the restaurant was the exact same for service. We won t return. They haven t grasped the hospitality part of the industry.