They charged us a rush fee for receiving the docum...

They charged us a rush fee for receiving the documents late from the bank, which was not even our fault. We didn't mind to pay the fee at all because the bank said we would get reimbursed. I had to get the bank a receipt or a letter, indicating that we did pay the fee to this firm. I contacted their legal assistants for a receipt, but they sent me a useless document which had no indication of the rush fee payment. I emailed them again, but they didn't respond. I sent them another email to follow up, but no response again. I called them and left a couple of voicemails to of the legal assistants, but she didn't return my call. All of this took almost four weeks. When I called a different legal assistant who had also helped us with the purchase, she was extremely rude. She was aware of the whole thing because I had cc-ed her in my emails. Instead of apologizing for making me wait for almost four weeks and more importantly for not even responding to my emails/calls, she told me I wasn't their priority and she wouldn't be able to send it to me any time soon. I ended the call by saying that I would stop by their office to speak to the lawyer directly. Guess what? They sent me the letter after half an hour. It was extremely frustrating to have to follow up with them that many times because they refused to respond. More frustrating was the phone call. Try to avoid this firm. The legal assistants -- at least the two I was in contact with -- were very unprofessional. I'm not surprised to see other one-star reviews here by other people who had similar post-purchase experiences.