Kimbel installed our A/c unit on our brand new hou...

Kimbel installed our A/c unit on our brand new house and in the process of a warranty claim, the gave us the run around for 2 weeks. Then said the part they order got lost. And now they recommended we find someone else to provide us service. I wonder if their corporate office is aware they workers are recommending their customers go somewhere else!this has been the worst experience with a service provider I have ever had... and scroll down I'm not the only person.. this place is horrible... we will be going into arbitration