Noelle T

Review of Kent Smith Photography

Make sure you get a detailed price list from this ...

Make sure you get a detailed price list from this company before you order anything!! Placed an order in March and we were not happy with the proofs and canceled the order before anything was printed. Agreed to do a re-shoot and I should have made her refund my money. They canceled the re-shoot once because of HVAC issues in the building and then I canceled because my daughter dyed her hair blue. I decided that one of the pictures from the first shoot, I wanted copies of that one. I asked for pricing via email and was expecting since I had already paid her $2703.76 for prints that I had not gotten yet that the pictures I ordered would be deducted from the money I paid. Her office assistant called me when the photos were done and told me there was a balance. I promptly told her no, I already have a huge credit with you, deduct it from my credit. I then emailed Sherri and told her that I expected the pictures to be deducted from my balance. I also told her that we would not be doing the reshoot due to personal reasons and asked that the remainder of my money be refunded. She then informed that if I wasn t getting the original order that the prints I ordered were no longer $59 each, they were $119 each....for 8x10 print, not framed!! And that I would need Pay an edit fee for the touch ups done to the original photos. The edit fee was $75. I agreed to pay the edit fee but refused to pay $119 for an 8x10 print when she quoted me $59 before and never informed me that this was a discounted price based on my original order. Basically she wants to charge me $1027 for 8-8x10 photos plus the edit fee. This is completely outrageous and a price I was never told and I never would have ordered them had she told me that price. She currently still has all my money and I filed complaints with the BBB office and Attorney General.

Update- my Visa card refunded all my money based on the receipt I provided and copies of all our emails back and forth. Always use your credit card to protect yourself. The BBB and Attorney General s office were of no help at all.