Jeff Jackson Review of Bob Brown Chevrolet
I have always had respect for Bob Brown. I have n...
I have always had respect for Bob Brown. I have now bought 2 vehicles from them. Both vehicles have spent more time in the service department than on the road. As the son of a GM Employee/Mechanic I've bought 14 cars in my lifetime and always worked with Chevrolet Dealerships. Bob Brown is the worst I have ever dealt with. And it isn't like I haven't given them a chance. 2 cars bought since 2012, 2 different vehicles in accidents (my truck and my wife's car) sent in for body repair, and I always take my vehicles to Bob Brown for service. I expect smaller dealerships and private dealerships to scam you, but lately Bob Brown has been as well. Do NOT buy used cars from them. They are riddled with issues that are merely covered up. (Example- current purchase was inspected before purchase for low coolant, no leak found according to service tech (before sale, so no reason to fix right?) Day one after purchase I notice coolant drips on my garage floor and have to have the water pump replaced. Your tech really couldn't find the leak the day before? Or they just didn't care? Or they found it but covered it up hoping it wouldn't show until after the warranty period.) I recently had problems with burnt transmission fluid and issues to which Bob Brown said "There isn't a problem". The used vehicle you sold me has less than 40,000 miles. In 1 week of owning the vehicle that had a 126 point "Award Winning Service Check to ensure the quality of your vehicle", I have had to have the water pump replaced, PCV Valve replaced, Front Crank Seal replaced, and now Transmission issues. I hate bringing my car in every few days for repairs as much as you Bob Brown hate having to have that done. Sadly Customer Service isn't a strong point nor is their desire for return customers. You either get a service person that doesn't speak to you the whole time you are there, or you get one that is passive aggressive and treats you as if you are stupid. Being 38 years old I have a lot of car buying in my future. I've never had issues with Pella Motors (Craig the owner is outstanding), but since they are so far from Grimes, Shottenkirk is my new dealership. I share this to hopefully spare others the issues I've had. True, there is always a risk with used cars, but 2 for 2 from Bob Brown, and not minor things either. There are better dealerships around.
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