Julian Heath

Review of Kingston, Merton, Sutton Counc...

I've just renewed the garden collection payment bu...

I've just renewed the garden collection payment but this was one of the most difficult transactions to make as none of the windows gave a clear route on where the payment could be paid. Each window just stated, 'More Options' or I was taken round and round in circles; it was almost as if you didn't want to be paid!
Surely, you could create a clear route as to how payment can be effected rather than offering vague and unhelpful 'More Option' routes!
It just needs someone with a bit of nous in your IT department to create such a route; I spent half an hour trying to pay for something that should be quite easy but isn't!