Michelle Stefferson

Review of Sheraton DFW Airport Hotel

I give this place NO STARS. I did not have a choi...

I give this place NO STARS. I did not have a choice of hotel as I flew into Dallas for a convention with my company. I would have never chose this place to stay to begin with. When I arrived in my room, there was a roach that scampered its way through the bathroom and when I notified housekeeping they didnt seem to want to do anything about it or apologize. Sleeping in that bed was horrible. I woke up with bites on me. The room had a nasty smell.
Guest services were not any better. Every time I asked for something, they always got it wrong and when I needed housekeeping to clean the room, when I came to my room for the evening, it was not done. The buffet was dry and tasteless.
Now here's the real kicker. On my way home, I noticed that I had a charge on my card for 611.00. I of course called to find out what it was all about as I should have only been charged 245.00 I got a very nasty person on the phone. They say that There was huge smoke coming out of the room from cigarettes and they had to charge me 250.00!!! You have got to be kidding me. The smell that was in that room when I first got it was so horrible that I had to buy fabreze to try to get it out. Apparently they dont know the difference from fabreze vs Cigarette smoke. And Needless to say, 245.00 and 250.00 does not add up to 611.00. This hotel is a rip off. Be very careful.