C

Cuban Mommy in Miami

3 years ago

If you are looking for a family oriented hotel wit...

If you are looking for a family oriented hotel within the area your search will be over with this one.I have never felt so comfortable in a hotel as I did here on my recent visit for my daughter's 8th birthday celebration.From the Front Desk staff to the cafeteria crew (waiters, waitresses and even the Chefs) even the ladies from the gift shop, everyone here is on the same great frequency, great atmosphere!. Hospitality is something that characterized the Hilton Hotels,that is way we make it our top choice,but this one in particular for me is way over that standard. The hotel was always clean and smell so good despite the time of the day that you return. No matter how busy the staff members are within their daily routine your request will be always a priority to them.Days before getting there, while I was trying to arrange a surprise for my daughter by decorating our room, which it was a very decent and spacious mini suite, the person who took care of me over the phone, took care of every single detail, from helping me find local bakerys which could deliver a Unicorn theme cake for that day, to set special instructions to have the decorations that I brought hidden for my daughter's little surprise.They were awesome!!!.Different staff members from the Front Desk were keeping me posted during the day about the updates and progress via text messages.Besides the fact that I have totally loved what they did, I was completely mesmerized because their great job and the cute details they did for my daughter exceeded ALL my expectations!!!. She couldn't be more happier and we couldn't be more grateful.My heart melted when I read the beautiful Happy Birthday note decorated with Princesses that every girl from the Front Desk staff signed and dedicated specially for her.The Hotel is in a short walkable distance to Disney Springs, once you reach the connectors that goes over the street you will land exactly by the corner where the BidiBobbidi Boutique is at.Also is near to the Disney Water Parks which is a great advantage.The buses transportation within the area is very reliable and even the staff from the Valet will inform you about where to go regardless is posted. I am giving only five because the system rates only by this standards but they truly deserved a 10 !!!!.I know there is plenty of choices within the area but the management here is great and I can assure that they have made great choices while they picked their staff!!!

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