Ron Haggin

Review of Al Serra Auto Plaza

It was a great process from start to finish. We pi...

It was a great process from start to finish. We picked out the vehicle we wanted online. We arranged for Kristen to drop it off to us so we could "test drive" it to and from work - about 50 miles round trip. She took our trade-in to the dealership and had it appraised there. The new vehicle we selected was perfect. We swapped vehicles back again. Through a series of email, texts and phone calls, we agreed to all the numbers, our Extended Service Contracts, etc. The whole thing done without any time together face to face. Unfortunately, the ill advised Government Lockdown started before we could take delivery of the vehicle. When the dealership was allowed to restrictively reopen, the vehicle was delivered to our house with all the paperwork left inside. We signed the paperwork that night, placed it all in our trade-in in the driveway and the sale was complete. Kristen picked up our trade the next day after we had left for work. We never stepped one foot in the dealership!!

Kristen is a true professional. She is dedicated to exceeding all of her customers' expectations at every turn in the process. I am grateful that we are able to make all of our purchases at Al Serra through Kristen.