Teresa S

Review of Atlantic Cycle

Worst customer service I have experienced this yea...

Worst customer service I have experienced this year! Husband walked in the facility (service department) at 5:35pm...5:42PM a guy came from the back of the shop and walked straight by with no acknowledgment or anything, and assisted a lady out on the floor (No, he was not already assisting her prior). Okay, then another gentlemen came from the back, greeted me and provided assistance with a quote to replace my fork seals. However, he could only give me, "It will take about two hours, $220." Yeap, $220 dollars (He could not tell me total ~price with parts and out the door) to replace fork seals when the forks were already removed from the bike and just needed seals, maybe dust covers, and new fluid. I can only assume about $250-$270 to replace fork seals with forks already removed from the bike. Yeap, highest quote I received in the National Capitol Region. No more Atlantic Cycle and Power service repairs for me and my wallet. Oh, the gentleman in the parts department got it right, maybe he should take over the service department. I purchased the seals/dust covers/fluid and will take four hours to do it myself, nice Saturday project. Thanks for saving me $200.