This dealership is not honest. I bought a car from...

This dealership is not honest. I bought a car from them about 5 months ago supposedly did an inspection before they sold the car. recently started hearing a knocking noise when I turned (mind you I purchased the bumper to bumper premium warranty) so I take it in expecting not to pay anything. Come to find out I'm being charged for the inspection ($120) and would have to pay $900 to fix the issue because the issue. I have to take the car to the Hyundai dealer to get it fixed, and they refused to apply the warranty because there was a zip tie on the boot instead of a clamp. The car only had around 25,000 miles on it (2017 Elantra). I don't have any idea about who put that on the car, but it wasn't put on there since I have owned the car. Perhaps the previous owner rigged it up with a zip tie. However, I can't imagine the previous owner doing it when they had the Hyundai warranty.

When I purchased the car, I assumed that they did an inspection before I purchased the car, and that they would have seen this and fixed it before selling it to me. It appears that there was no inspection,

When this was brought to the service departments attention commented to me that, as far as they know, I could have put the zip tie on the car. Again, that makes no sense would because we have the Hyundai warranty and a premium warranty that we purchased to extend the Hyundai warranty. That makes no sense!

A very short time after I bought the car, I took the it back to be looked at because of a faulty sensor in the tire that was making the tire light come on (low pressure warning). That took two trips to get it fixed. One would think that they would have seen the zip tie then because it is on the same that the tire sensor was on.

This kind of service makes it very difficult for me to consider ever making a purchase from this particular dealership, and it makes it impossible for me to make any kind of positive recommendation to my spheres of influence. There appears to be either an integrity issue or a competence issue.

I left a voicemail with the service manager and the general manager and I am still waiting to hear from them a day later.

So, be aware that having the warranty may won't be worth it if it isn't honored because someone put a zip tie on your car instead of a clamp.

10/7/2019 Update

The service department reached out to us to address our complaint. Dave Vargocko contacted us and made arrangements to fix what was wrong, and to give us a refund for the inspection. They listened to our complaint, and followed through with fixing everything. Thank you.