E. S.

Review of Holy Cross Medical Center

Holy Cross? Holy CRAP! Zero stars if I could, in f...

Holy Cross? Holy CRAP! Zero stars if I could, in fact, give them zero stars. So, I went to the ER today (3/16/17) as a requirement by the Urgent Care I went to the last night. They would not allow me to leave without agreeing to go to the ER. I told them I wouldn't go last night because I was tired from being at UC for hours the night before, but would go in today. The UC made me sign a release of liability from their care because I wouldn't go last night. They asked if I would be going to Holy Cross, I said no I was thinking about Washington Adventist, but decided to go ahead to Holy Cross instead since a friend had a baby there and liked the facility. HOLY HELL. So, I got there at 9:45 AM, and as of 6:15 pm I am home with the same symptoms I went in with in the first place, actually, I have more pain because I was poked 4 times and had 2 exploded veins.

I realized I wasn't there for an extreme emergency like a heart attack, broken bone, etc., so I was cool with being patient. I saw the doctor twice. When I first got into the room, which looks to be the room where they take prisoners when the have to bring them to the hospital. I WISH I could upload a photo so you could see it. My nurse, tech, and phlebotomists were all nice enough. The problem is that other than them drawing blood I got no service. I was there for over 5 hours and I didn't get so much as a Tylenol, ginger ale or sip of water. One of the reasons I was there was a headache...NOT EVEN A TYLENOL!!!!!! ! I was supposed to have my stomach scanned...that didn't happen. They poked me several times, put in a line for fluids and NEVER GOT THE FLUIDS. The doctor came in and read the results of my labs and told me I could be discharged. 5 hours and she hadn't done an x-ray, scan, anything. No Tylenol or ANYTHING. I got no treatment. When I told the doctor (Holley Meers) this she said sorry, it's busy. I then asked several people for the number for a hospital administrator because I have never had that type of experience in a health care setting by health care professionals before in my life! No one ever brought the number for the hospital Administrator, but I was told by my Nurse Nicole that Holley Meers was the Charge Doctor and that she is the only person that I could make a complaint to...about herself. I told Nicole that it was fine, to have Holley come back into the room and I also asked for the phone number for someone else over Holley. Holley came back and I proceeded to explain to her how disappointed I was that I didn't receive care and that I deserved to receive proper treatment. I explained that I NOW had to find a new place to get treatment since I didn't receive treatment from them. She again apologized that I was disappointed and said they were really busy. I acknowledged that they were busy, they are an ER after all, I'm not fool. I realize I wasn't that urgent of an emergency and that was evident by me sitting quietly for 5 hours with no treatment of any kind. I will NEEEEEEEEEEV-ER Go to any of the Holy Cross hospitals...no matter what! Holley is a terrible excuse for a doctor and a professional. I'm now sitting at home (6:30 pm) with the same issues and trying to figure out what I should do about getting care. Did I mention that I missed a whole day of work/pay to get this resolved and didn't get it resolved...so now I have to take another day to get this issue resolved. OH! Holley told me when I was leaving that they didn't have the necessary equipment to diagnose me...that would have been nice to know 5 hours ago. I was so angry I was in tears. I went and filed a complaint with Customer Relations. I expressed to the person I spoke with that I didn't expect that they would do anything to Holley, but I was sick, frustrated, and upset so I wanted to vent on the record. Trust me, GO ELSEWHERE!!!!