Irina Wedlich

Review of Eden Roc Hotel

We will not be back ... Better three than four sta...

We will not be back ... Better three than four stars, sewer smell in the so-called "suite" - and be careful with so-called "upgrades"!

It always depends on what you expect, but with four stars the quality should be much better in many places than we found it.

The short version:

What was good: - The hotel is located on a beautiful gravel bay with clear water

- For the most part, the staff is very friendly and helpful.

- The newer bungalows at the end of the complex with their own pool can be recommended

What wasn't good:

- The hotel is old and you can't really recommend any rooms in the main building. At least if you expect four stars ...

- The breakfast buffet is incredibly varied but the quality is mediocre to poor (see below)

- Pool loungers are partly rusted through or torn.

- The toilet facilities to the main restaurant have felt no renovation since the 70s and are presented accordingly.

- Old beds and mattresses and windowless bedrooms in the "suites".

- Sockets hang loosely from the wall.

- Joints in the bathrooms (also in the bungalows) mostly moldy.

- Musty smell in the bathroom

- Septic tank smell in the bedroom

The long version:

We had reserved a bungalow with a pool view. Since we were due to arrive late at night with two small children, I called again the day before to make sure that we were expected at reception. This was kindly confirmed to us and we were even informed that we should get an upgrade to a pool suite (i.e. ground floor and with private pool access). So we were full of anticipation. Upon arrival we were happily allocated a "suite" on the fourth floor. When asked what happened to the bungalow, the gentleman said with a smile, "First go upstairs and take a look at the suite. And then tell me if it is not great". It wasn't great ... The so-called "suite" consisted of a windowless bedroom that, with the sliding door closed, didn't even let the air conditioning be felt. The children were given ancient beds with mattresses that were so old that the springs pushed through. Sockets hung loosely from the wall, the bathroom was musty, musty and the joints were moldy almost everywhere. The beautiful view over the bay didn't really help ... The next morning I wanted to have a look at the bungalows to check this "upgrade". I am amazed that they have moved us to the main house because of the children. That would be more pleasant if they didn't have to walk so far in the evening. I insisted on seeing the bungalows, but was put off until I gave up. On the morning of the fourth day we were awakened by a bestial stench that seemed to come from the floor or walls of our bedroom. The problem seemed to be known, because this time we got a change of room without any problems - namely the originally promised pool suite.

From then on it was a completely different vacation ... The rooms here were bright and friendly, the neighborhood was quiet and friendly and of course the access to the pool was great!

Still, we won't be back. The very lavish and varied breakfast buffet leaves nothing to be desired at first glance, but the quality is unfortunately anything but 4-star. What flows out of the old giant machine really can't be called coffee, orange juice is a syrup with an orange flavor dissolved in water and the scrambled eggs and meat products are unfortunately not really edible. On the other hand, we liked the regional products (yoghurt, halva, olives, mbougatsa, etc.).