Mark Compton Review of Omni Hotel at CNN Center
The Hotel, and the hotel staff were amazing.
The Hotel, and the hotel staff were amazing.
What brings this to a 3 star and almost to a 2 star review is the 3rd party valet service that operates in the hotels two parking garages. First off we were staying in the south tower, yet my girlfriends car was parked in the north tower. Today when we got ready to leave well to put stuff in our car they offered to walk up to the car so we can put stuff in the car and then go finish our day in Atlanta. When we got to the car we noticed that it was touching the car behind it park right up against it to where you could not get a slip of paper in between. We proceeded to go to hotel management who came down with us with the valet management to inspect the car and lo and behold when we got there the car behind ours had been moved backwards. I know that they had to move the car behind ours because we took our key with us. The entire Valley staff was rude any time we spoke to any of them and upon reflection now that we're home I would really like to know why when we got in the car this morning to come home the car radio is on if you're in the car only long enough to park it why do you need to turn the radio on? Then when my girlfriend's mother and father went to get their car which was all on the same ticket they would not let them get their car for 45 minutes because they had to go see the front desk for some strange reason. The bill had already been paid and as a matter of fact thanks to Maria who was managing the hotel front desk the valley will have been refunded to us do to my girlfriend's car being up against the other car. Once again had it not been for Maria the desk manager in the South Tower this morning this would have been a one-star review so whoever at the Omni reviews these needs to give her some recognition

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