My experience at Baxter Ford was wonderful! I own...

My experience at Baxter Ford was wonderful! I own a 2000 Ford Escort that I love since it gets incredible gas mileage and it's one of the few vehicles left on the road with a cassette deck in it. (It's okay to laugh here!) I have owned the car for 9 years, but it needed approximately $3,000.00 worth of repairs. Uncertain that my car was worth the money needed to fix it, I consulted with Mark, one of Baxter's service technicians, to consider my options. Mark was very helpful. He explained in depth what repairs would be needed, listened carefully to all of my concerns, and then helped me do some number-crunching in order to come to a decision. I hated the thought of having car payments again and Mark assured me that I had babied my car enough that I should get a few more years out of it with the needed repairs. (I appreciated him not laughing and promptly directing me to the "sales" department.) The repairs took 5 days, during which time Mark stayed in constant contact with me when new concerns came up. I can honestly say that I was impressed with the amount of care the service technicians gave my "not so fancy" car!
When I went to pick my car up I had a nice surprise... my final bill was only $2,445.00... about $600.00 less than I was expecting. The cashier that checked me out was a delight to chat with (she used to have the same car), and my "green machine" runs better than it ever has, and certainly sounds better than it has in 6 years. (It had a hole in the tailpipe.)
It is very difficult to find good customer service these days, especially in the vehicle industry, so I wasn't expecting much. Imagine my surprise when I found a company full of caring, competent people who are willing to listen, AND to take the time to fix up my "green machine" as if it were a new car.
Baxter Ford and all it's employees get five stars from me! They made a very stressful situation into a wonderful experience.