I have to admit that a majority of the staff are w...

I have to admit that a majority of the staff are wonderful. However, it s mostly the business side that makes the whole process frustrating. I never get a response to messages or emails. Except for Esmerelda (she s amazing at her job)
The only response I seem to get is we ll look into it and get back to you. It s very frustrating to see your parent literally withering away and having to deal with worrying all the time does not help the situation. No matter who I reach out to, I just end up circling back to where I started.
Every time I ask who owned this place I m just told it s a board of directors. Never a number or email or information on how to contact anyone.
So frustrating.