I stay at a lot of hotels and for this being a 4 s...

I stay at a lot of hotels and for this being a 4 star hotel as well as a conference center I expected A 4star service and experience. I felt this was most certainly a 1 star experience as far as customer service.

Rooms are decent. (No complaints with the room)

They do not explain correctly how to get into the hotel. And if you get stuck inside the wrong garage they do not help you get out. (Mind you the doors lock you in and you can not go anywhere on the elevator). If this happens to you take stairs to first floor and walk by loading docks till you get to front of hotel.

If you want a tooth brush you have to go to the front desk. We are all the way up on the 11th floor and you mean to tell me I have to go allll the way down just for a toothbrush. This is a huge hotel! I ve stayed at 2 star hotels and have had WAY BETTER SERVICE AND HELP!. I m even a Marriott member. I love Marriott...sorry Marriott you disappointed me this time!!!!!!!!!!!!!