Nothing like the pictures. Absolutely nothing. We ...

Nothing like the pictures. Absolutely nothing. We stayed on the 17th floor. In the tower.

Stains in the carpet, stains on the ceiling, very gross. And the worst part was there was a film on the windows so the 'view' was blurry. Except for one small portion that someone had previously pealed the film off. So disappointing for our first visit to London.

Always hot in the room. The air was turned on but never kept the temp down. Windows wouldn't open much so no fresh air. And if you tried to open it more it would break the curtains off the ceiling.

There was no bathtub. Would have been wonderful. So much walking around London, but no way to take a warm bath.
No hot tub either. And the steam room was broken. Just a crowded pool that also allowed in public guests.

Plus the key basically never worked to open the door. Took multiple tries every time. Every SINGLE time. Even asked the front desk the first day and they came to show us, and it took them multiple tries too.

Food was decent. Little over priced, but our first night fiamma restaurant went to charge it to our room. And we told them no, and used a different card. But at check out the checkout documents said they charged it to our room. But because it had been more than 48 hours they would have to wait until all things processed. So we had to head out of the country with being double charged and there was nothing we could do. Plus the meal wasn't that impressive anyways.
Will never start there again.