Review of The Randolph Diner Restaurant

4 years ago

Feb. 11, 2017

Feb. 11, 2017
I had dinner here tonight with my family of 4 and I can not get myself to give 5 stars.

Here is why:
5 stars for quality and quantity of the food.
4 stars for cleanliness
3 stars for service (our waiter was horrible!)
2 stars for soda.....ugh check your bottles

Recommendation for management:
Better staff will make this place one of a kind and be that top 5 star venue it can be. I was truly blown away by the quality and taste of the food.

Feedback on our service:
1. Server was not attentive and horrible attention to detail.
2. We had to ask for 2 more place setting for family of 4.
3. Ask for refill for our and our kids since after 5 pass he didn't attempt to ask.
4.Our salad and soup never came so we had to ask for it.
5. One of the dish was incorrect and when we told him he said it was what we ordered. After showing him he finally said this wasn't what we ordered.
6. We ordered chocolate milk for our kids and it looked like regular milk. So we opened the lid to realize they squinted the chocolate syrup but never stirred it. Really? Who does that? Then when they got the refill, SAME THING. Very annoying.....
7. What is up with the coffee cup (see photo) for kids drinks? I was surprised until we were walking out to see all the kids with kids cup and not this coffee cup.
8. Our waiter barely spoke but then he was also barely rendering service.

Overall rating is 3 out of 5 stars for poor quality of service. Might be better off for take out since the food is amazingly great.