I am disabled motor, I had to go to the toilet on ...

I am disabled motor, I had to go to the toilet on 26/06 at LECLERC I made a fall not very serious but which caused sequelles.Un report was made at the Caisse Centrale.Depuis I have not no answer LECLERC .... I'm 70!
I would like to know if the dad Mr LECLERC son had fallen what he would have done ????
Sir, your toilets for disability are not up to standard as I've been able to report since, also no response from you ...
Does not the welfare of your customers matter to you ....
Greetings.