It's been over four months and counting to have my...

It's been over four months and counting to have my refund issue resolved for a purchase that was made online. I keep submitting requests electronically to customer service but no one is responding. Even opened a ticket with BBB in hopes this would somehow make a difference but nope, after a month it had to be closed down because Reitmans were not responding to BBB also.

Update: finally got a response and the issue has been resolved, but given how long this process took I would avoid shopping with this retailer in the future.