Rosanna Veras

Review of Tennis Pro Shop Fountainebleau...

I booked my trip through Expedia as I found a Goo...

I booked my trip through Expedia as I found a Good deal I even payed extra money for an Ocean view room. when I arrived at the front desk after 4pm check in time the receptionist told me she was trying to get me something good. After waiting some time she gave me whatever room was left. She proceeded to let me know it was $150 hotel fee per night and additional $45 a night if you have a car... which I thought it was ridiculous but I was already there. When I arrived to my room it was more of a concrete and pool view than an ocean view. I was so disappointed. The bed headboard looked like if it was peeling, no balcony, no bathrobes, scratched windows and the snack bar was dusty. The hotel sent me a survey which I expressed my dissatisfaction and moved me to a different floor from the 5th to the 9th floor in the chateau side(where I was) next day afternoon. We saw a bit of a difference in the view and they also lowered my hotel fee from $150 a night to $40 a night. What a big difference! So instead of using their outrageously expensive valet parking we parked our car in the public parking near by which they only charged $10 a night. Aside from that the pool area, Lobby and gym were really good. But unfortunately my experience was not exactly what I expected.