Friendly staff completely ill-equipped to handle b...

Friendly staff completely ill-equipped to handle busy boom. We arrived around the 3pm check-in time, only to be added to the large cluster of people for whom rooms were not ready. No attempt at compensation was made, other than an apology. I asked for our bags to be brought to the room, but after a lengthy visit to the top floor bar (only bright spot), we had to bring them up from behind the desk ourselves. Bed comfy, sheets not. One night stay only, but housekeeping knocked at 9:15 - perhaps trying to recover from previous day? We will not be returning.