Such a shame as the store is usually great. Went t...

Such a shame as the store is usually great. Went to buy some shoes but thy didn't have the right size in store so ordered online. Paid for gift wrap service but that wasn't available subsequently and then shoes arrived damaged and marked and casually thrown in a box with sawdust. Just appalling. Courier booked to collect and just didn't turn up at all to add insult to injury. Communicated my issues from the beginning but zero response thus far. For a luxury store this has all been pretty shoddy.