I booked the hotel in order to attend a concert. ...

I booked the hotel in order to attend a concert. At the last minute, the concert was postponed due to an illness in the band. When I called to change my reservation, without even asking me the date that I would be needing the room, I was told very rudely by the lady on the phone that they had no availability for the date I needed and that I would be charged for the room that I had booked because I had not cancelled within the 24 hour window. When I explained that I had not received a 24 hour notice on the concert postponement, she stated that the hotel had nothing to do with that, and it was not their problem that I would not be coming nor was it their problem that they could not accommodate the needed night. She then stated that they would not agree to allow me to change to another night unless I told her right then what that night would be and that even then, there would be additional charges.

This was one of the worst experiences I have ever had with any customer service representative. She was rude, and totally unwilling to provide any options other than me being charged for something I was not able to use through no fault of my own.

Do NOT book at this hotel. If this is an example of their "customer service", I am glad I will not be staying there.