Rude employees. I called and asked them to fax my ...

Rude employees. I called and asked them to fax my child's doctor in order to get the process started so I could get her epipens for school. The 2 ladies that I spoke to were very stern and rude. As if they didnt want to be there. The delivery service is awesome though! Finally her doctor called us and started the process for us instead because of their negligence. I've never had a problem with them until now. I feel like when dealing with people's medications (some life threatening conditons) , they would be a little more helpful.