Worst shipping ever.... they delivered my package ...

Worst shipping ever.... they delivered my package at 9pm after telling me it would be around 1pm. The delivery guy had been working since 8 am and the poor guy was tired. He ended up dropping off the wrong package (which was a very large package btw) after telling him it was wrong right before he drove off he happily offered to give me the right one. After getting the right one in my garage upon inspection I saw a huge fork lift hole through the side and it destroyed my merchandise....it s been 2 days and still Hve t heard what they are gonna do about it...told him to take it back, but nothing about a replacement yet..