Lizz

Review of Franklin Chevrolet

We always have good experiences with regular maint...

We always have good experiences with regular maintenance on our spark. This time, however, our experience was less than stellar. The service employee we spoke to was amazing and informative and I appreciate his politeness and honesty so my issue was not with him. We made an appointment a week in advance for an oil change and transmission fluid flush, but after we dropped the car off we were later informed that our car required a special type of transmission fluid that they ended up not having enough of to do the transmission flush. I made the appointment a week ahead in hopes that they would be prepared for the service we needed, but no one thought to check that they had the fluid required in stock. Now we have to wait for the fluid to be order and delivered before we can have the transmission flush done. I feel like there's no point in making an appointment for a service if there is not going to be any preparation done for the service needed. It was very inconvenient for us because we were prepared to have the transmission flushed that day in preparation for a road trip we are making this month. If someone makes an appointment for a service with a car that requires a unique type a fluid, this information should be known by the dealership and proper steps taken to ensure the service can be performed on the day and time scheduled, especially with a week's notice. We will always continue to use Franklin Chevrolet for all of our needs but we were a little let down this time around.