Desiree Arrambide

Review of BMW of San Antonio

From the beginning it has been a bad experience. ...

From the beginning it has been a bad experience. I have always owned Lexus vehicles, but I really liked the 330i GT. I arrived at the dealership knowing which car I wanted to purchase. I waited for assistance and after some time had to find some one to call and get a sales person. I bought the vehicle same day. The salesman was mediocre. I did not have the vehicle long and was having problems with the AC and had to take it back to the dealership. It took about a week to repair. I was never offered a loaner vehicle, but I have other vehicles so I guess that s ok. At previous service appointment no mention was made of tire tread and had discovered when out of town my tread was low and needed new tires, so had to manage with that. I do drive a lot so perhaps that was a factor. I made an appointment for routine service, and after waiting 10 min for someone to acknowledge I was even there, I was told to wait by my car for my service provider. After some time I just went inside. 45 minutes later I received a message to meet my service provider at my car. By that time I had left and then had to go thru issues with consent to service my car. 4.5 hours later my car was finally ready, but notified less than 20 min before closing time. The next day, I messaged I would pick up my car at 1130 so they could have it waiting for me; however, on arriving it wasn t ready and had to wait for them to bring my vehicle up. There was no explanation of what was done during that time, just sign and know it s still under warranty. This is my first BMW and perhaps I am accustomed to a different level of customer service I have received from Lexus, but I expected more. Lesson learned. I have had my car less than a year and have been disappointed with the service department; they do not seem to value your time. As a busy person who travels a lot for work, when I am in town I do not want to waste my time at a dealership. I do like my car tho.