We have dined here before and food and service was...

We have dined here before and food and service was great, yesterday we were seated at a bench seat that had crumbs all over it , water glass came out with lipstick on it. Had to get up to get sugar for coffee had to get up and get salt for my eggs Benny that badly needed it,mound of lettuce on my plate for breakfast menu ? , ham and cheese croissant came out filled with tomato ?? not sure whats going on I wont be in a hurry to return.