Resort and amenities were great. Location was fant...

Resort and amenities were great. Location was fantastic.

I booked a 2 queen bed room suite with a balcony, but was disappointed that you couldn't actually sit out on the balcony. You were able to open the sliding doors but couldn't step out to get air or get the real view of the ocean-which was actually in viewing distance from the room.

The room itself was spectacular in size, and decor but having a balcony to have my coffee on in the morning is my #1 reason why I usually book a property.

I do my research, take my time before booking etc. So I was bummed when I saw 'the balcony'.

I called the front desk. They offered another room on a lower floor, minus a bed and with a balcony.

This left 1 guest on the pull out sofa.

My suggestion is, please don't list that room type with a true balcony if you can't put a chair out to sit on. Seems like false advertising.

My other suggestion, at my check-in- I'm sure there are repeat visitors but it was my first time at Sirata Beach Resort. Although I am a local Floridian (nearby county).

The reservation agent didn't really explain anything or even give me a map of the property. I found myself having to stop and ask questions after the fact.

Please at least ask your guest if they've ever stayed at the property or if they have any questions or need anything. A little goes a long way.